Refund policy

Return and Refund Policy

At Ace Global & Co, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return in accordance with the terms below.

Returns

To be eligible for a return, the item must be:

In the same condition in which it was received
Unused and in its original packaging
Complete with all parts, accessories and documentation supplied with the product
Accompanied by proof of purchase or your order number

To request a return, please contact our customer support team at support@aceglobal-il.co before sending any product back.

Items returned without first requesting a return may not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, or you receive the wrong product, contact us as soon as possible and provide:

Your order number
A description of the issue
Photos of the item and packaging, when applicable

We will review the case and provide the appropriate solution.

Non-Returnable Items

Certain products may not be eligible for return, including:

Items that have been used, damaged or altered after delivery
Products returned without their original packaging or essential components
Personalised or custom-made products
Items that cannot be returned for hygiene or safety reasons where applicable
Gift cards

This does not affect any rights you may have under applicable consumer protection laws.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method used for the purchase.

Please note that your bank, card issuer or payment provider may require additional processing time before the refund appears in your account.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

If the order has already been processed or shipped, cancellation may no longer be possible and the order may need to be handled as a return after delivery.