Shipping policy

Shipping Policy

This Shipping Policy explains how orders placed with Ace Global & Co are processed, shipped and delivered.

By placing an order through our website, you agree to the terms described below.

1. Order Processing

Orders are processed after payment has been successfully confirmed.

Processing times may vary depending on product availability, order volume and other operational factors.

Once your order has been prepared for shipment, you may receive a shipping confirmation with tracking information where available.

2. Shipping Methods

Available shipping options are displayed during checkout when applicable.

Shipping availability, delivery method and any applicable shipping charges may depend on:

  • Delivery destination
  • Product size and weight
  • Product availability
  • Carrier availability
  • Order value

3. Delivery Times

Estimated delivery times may be displayed during checkout or communicated after your order has been confirmed.

Delivery estimates are provided for guidance only and are not guaranteed.

Delays may occur due to circumstances outside our reasonable control, including:

  • Carrier delays
  • High order volumes
  • Weather conditions
  • Public holidays
  • Delivery restrictions
  • Incorrect or incomplete delivery information
  • Other unexpected operational circumstances

4. Shipping Costs

Any applicable shipping charges will be displayed before you complete your purchase.

If a product or promotion includes free shipping, this will be indicated on the relevant product page, advertisement or checkout page.

5. Delivery Address

Customers are responsible for providing accurate and complete shipping information.

Please carefully check your:

  • Full name
  • Street address
  • Apartment or unit number, where applicable
  • City
  • Postal code
  • Contact telephone number

Ace Global & Co cannot guarantee successful delivery if incorrect or incomplete information is provided.

6. Tracking Your Order

Where tracking is available, tracking details may be provided by email after your order has been dispatched.

Tracking information may take some time to become active after shipment confirmation.

7. Delivery Attempts

If the carrier is unable to complete delivery, additional delivery instructions or another delivery attempt may be arranged depending on the carrier's procedures.

Customers should follow any instructions provided by the shipping carrier.

8. Delayed Orders

If your order has not arrived within the expected delivery period, please contact our customer support team.

When contacting us, please include:

  • Your full name
  • Order number
  • Email address used for the purchase
  • Any tracking information available

We will review the available shipping information and assist you accordingly.

9. Damaged Packages

Please inspect your order as soon as it arrives.

If the package or product appears damaged, contact us as soon as possible and include photographs of:

  • The product
  • The external packaging
  • Any visible damage

This information helps us review the issue.

10. Incorrect or Missing Items

If you receive an incorrect item or believe part of your order is missing, please contact our support team with your order number and details of the issue.

We will review your order and provide the appropriate assistance.

11. Orders Returned to Sender

Orders may be returned to the sender if delivery cannot be completed due to reasons such as:

  • Incorrect address
  • Incomplete address
  • Repeated unsuccessful delivery attempts
  • Failure to collect the parcel where applicable

If an order is returned, please contact customer support for further assistance.

12. Changes to Shipping Information

If you need to correct your delivery address, contact us as soon as possible.

Once an order has entered processing or has already been shipped, we may not be able to modify the delivery information.

13. Shipping Restrictions

Certain products may be subject to delivery restrictions depending on their size, weight, destination or carrier requirements.

If we are unable to ship an item to the address provided, we will contact you when appropriate.

14. Contact Us

For questions regarding shipping, delivery or tracking, contact:

Ace Global & Co
Email: support@aceglobal-il.co